Care Coordinator

Job summary

Coordinate patient intake, appointments, medical records, payments, and third-party insurance billing while providing professional service to patients, staff, funders, and referral sources. Handle calls, correspondence, faxes, courier packages, data entry, and general administrative support for clinic leadership.

Job details

Care Coordinator – Lifemark Physiotherapy Royal Oak Location: #192 8888 Country Hills Blvd NW, Calgary, AB Status: Permanent Part Time Schedule: Evening and weekend availability required. Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Physiotherapy Royal Oak, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy. At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”. The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments. Why Lifemark? * Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team * Supportive and collaborative administrative team * Positive and comforting work environment * Opportunities for growth within a national company * Nationally recognized brand with a strong digital presence Primary Responsibilities * Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns * Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan * Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information * Coordinate scheduling of patient appointments and maintain the patient’s medical record * Collect payment at time of service and maintain accurate insurance claims to third party funders * Complete data entry and billing for third party funders * Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes * Provide administrative support to the Care Coordinator Manager and Clinic Director Qualifications & Core Competencies: * High School Diploma, G.E.D. or equivalent * High degree of organizational and multi-tasking skills in a busy and fast-paced work environment * Previous experience in a physiotherapy or private health care clinic setting is an asset * Excellent communication (verbal and written) and interpersonal skills * Computer savvy and data entry skills * Flexible and adaptable to change * Ability to hit the ground running with minimum supervision * Post secondary education in Medical Office Administration or related field considered an asset Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca Visit and Apply today! Visit www.lifemark.ca/careers [https://www.lifemark.ca/careers%C2%A0] #LI-DNP

What you’ll do

Coordinate patient intake, appointments, medical records, payments, and third-party insurance billing while providing professional service to patients, staff, funders, and referral sources. Handle calls, correspondence, faxes, courier packages, data entry, and general administrative support for clinic leadership.

Requirements

A high school diploma, GED, or equivalent is required, along with strong organizational, multitasking, communication, interpersonal, and computer skills. Experience in a physiotherapy or private healthcare clinic and post-secondary education in Medical Office Administration or a related field are assets.

Benefits

• Growth Opportunities
• Supportive and Collaborative Team
• Positive Work Environment

Listed skills

• Appointment Scheduling · Preferred
• Customer service · Preferred
• Administrative Support · Preferred
• Data entry · Preferred
• Payment Processing · Preferred
• telephone communication · Preferred
• written communication · Preferred
• Organization · Preferred
• Multitasking · Preferred
• interpersonal skills · Preferred
• adaptability · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Intake
• Appointment Scheduling
• Customer Service
• Administrative Support
• Data Entry
• Billing and Invoicing
• Payment Processing
• Insurance Claims
• Medical Records Management
• Telephone Communication
• Written Communication
• Organization
• Multitasking
• Interpersonal Skills
• Computer Skills
• Adaptability
• Employment Equity
• Outbound Calls
• Care Coordination
• Patient Assistance
• Office Administration
• Treatment Planning
• Physical Therapy
• Billing
• Medical Records
• Communication
• Health Administration
• Interpersonal Communications
• Invoicing
• Scheduling
• Enthusiasm

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers

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