CCR-Care Coordinator

Job summary

Provide professional front-desk service by managing calls and inquiries, greeting patients, coordinating intake and appointments, and maintaining accurate patient records. Handle billing, payments, insurance claims, communications, and general administrative support for clinic leadership.

Job details

Care Coordinator – Lifemark Physiotherapy Nordel Way Location: 12080 Nordel Way, Surrey, BC, V3W 1P6 Status: Permanent Part Time - approximately 24 hours per week Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Physiotherapy Nordel Way a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy. At Lifemark, we walk the talk of our company Core Values: “We have fun”, “We strive for simplicity”, "We trust each other to do the right thing”, "We go the extra kilometre” and “We belong here”. The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers. The Care Coordinator is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments. Why Lifemark? * Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team * Supportive and collaborative administrative team * Positive and comforting work environment * Opportunities for growth within a national company * Nationally recognized brand with a strong digital presence Primary Responsibilities * Deliver a professional front-desk experience by managing calls, greeting patients, and addressing inquiries * Coordinate accurate patient intake and maintain up-to-date records throughout treatment * Assist patients with completing documentation to ensure accuracy and completeness * Schedule appointments and manage patient records efficiently * Collect payments at time of service and submit insurance claims to third-party funders * Perform data entry and billing in accordance with clinic procedures * Manage incoming and outgoing communications, including mail, courier, and fax * Provide administrative support to the Care Coordinator Manager and Clinic Director Qualifications & Core Competencies The ideal candidate will have: * High School Diploma or equivalent required; post-secondary education in Medical Office Administration or related field is an asset * Strong organizational and multitasking skills in a fast-paced environment * Excellent communication (verbal and written) and customer service skills * Proficient in computer systems, including Microsoft Office Suite; previous experience with EMR/Case Management systems considered an asset * Flexible, adaptable, and responsive to changing priorities * Ability to work both independently and collaboratively as part of a team * Previous experience in a physiotherapy or multidisciplinary healthcare clinic is considered a strong asset Inclusion We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities. Accommodation Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca Visit and Apply today! Visit www.lifemark.ca/careers [https://www.lifemark.ca/careers%C2%A0] #LI-DNP

What you’ll do

Provide professional front-desk service by managing calls and inquiries, greeting patients, coordinating intake and appointments, and maintaining accurate patient records. Handle billing, payments, insurance claims, communications, and general administrative support for clinic leadership.

Requirements

A high school diploma or equivalent is required; post-secondary education in Medical Office Administration or a related field is an asset. Candidates should have strong organizational, communication, and customer service skills, computer proficiency, and the ability to multitask independently and collaboratively; healthcare clinic experience is an asset.

Benefits

• Growth Opportunities
• Supportive And Collaborative Team
• Positive And Comforting Work Environment
• Opportunity To Work With A Multidisciplinary Team

Listed skills

• Appointment Scheduling · Preferred
• Data entry · Preferred
• Billing · Preferred
• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Intake
• Appointment Scheduling
• Patient Records Management
• Data Entry
• Billing
• Payment Collection
• Insurance Claims
• Customer Service
• Verbal Communication
• Written Communication
• Organization
• Multitasking
• Microsoft Office
• Electronic Medical Records
• Case Management Systems
• Teamwork
• Employment Equity
• Outbound Calls
• Care Coordination
• Administrative Support
• Patient Assistance
• Office Administration
• Physical Therapy
• Communication
• Health Administration
• Invoicing
• Enthusiasm

Job areas

• Healthcare
• Administrative
• Customer Service & Support
• Care Coordinator
• Social Work Associate Professionals
• Medical and Health Services Managers

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