Guest Services | Part-Time | Ovintiv Events Centre

Job summary

Provide guest services during events, including ticket scanning, ID checks, ushering, and wristbanding, while helping ensure a safe and positive fan experience. Respond to guest concerns, complete written event summaries, assist with housekeeping, and perform other assigned duties.

Job details

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Guest Services staff are an essential part of events at the Ovintiv Events Centre. They perform key roles such as ticket scanning, ID checking, ushering, and wristbanding. This role pays an hourly rate of $18.75 CAD. Benefits for part-time roles: pension matching. This position will remain open until December 25, 2026. About The Venue The Ovintiv Events Centre operated by Oak View Group, is the premier event facility providing a wide range of sports and entertainment opportunities for the Alberta and British Columbia Peace Region. Responsibilities Provide excellent customer service to ensure guests have a great fan experience Become familiar with ticketing, seating locations, procedures, and building policies Ensure areas are safe for patrons and staff Perform ID checks of patrons to ensure they are of legal drinking age Anticipate and correct any trouble situations in your area Handle and respond to any guest complaints or issues Perform written event summaries after each shift Assist with housekeeping items during and after events Perform other duties and responsibilities as required Qualifications Experience in customer service is an asset Must be friendly, courteous, and polite with a positive attitude Ability to stand for extended periods of time Confident working independently or as part of a team Must have a flexible schedule that allows for evening and weekend work Comfortable working in an environment where alcohol is served Comfortable working in an environment that is often loud, dark, and crowded Must complete an online orientation and in-person training session Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

What you’ll do

Provide guest services during events, including ticket scanning, ID checks, ushering, and wristbanding, while helping ensure a safe and positive fan experience. Respond to guest concerns, complete written event summaries, assist with housekeeping, and perform other assigned duties.

Requirements

Customer service experience is an asset; candidates should be friendly, courteous, and able to work independently or as part of a team. The role requires standing for extended periods, flexible evening and weekend availability, comfort in loud, dark, crowded, alcohol-serving environments, and completion of online orientation and in-person training.

Benefits

• Pension Matching

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Safety awareness · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Ticket Scanning
• ID Checking
• Ushering
• Wristbanding
• Guest Complaint Resolution
• Safety Awareness
• Written Reporting
• Teamwork
• Independent Work
• Flexibility
• Communication

Job areas

• Customer Service & Support
• Hospitality
• Sports & Recreation
• Security & Safety