Customer Service And Cargo Agent (Bella Bella) PT

Job summary

Manage passenger check-in, boarding processes, and flight reservations while ensuring a safe and friendly experience. Handle cargo shipments and resolve service disruptions such as cancelled or missed flights.

Job details

Join our team! Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service and Cargo Agent based in Bella Bella. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company. Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia. Job Responsibilities: Check-in passengers, issue boarding passes, verify immigration documents Check baggage and collect excess baggage/overweight charges Answer calls, book, change and cancel flight reservations Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options Execute deplaning and boarding processes, ensuring a safe, on-time departure Process cargo shipments Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times Commitment to providing a safe, stress-free and friendly passenger experience Deliver service standards in accordance with Pacific Coastal Airlines philosophy Other duties as assigned Qualifications and Competencies: Experience in customer-facing role Ability to work under pressure with minimal supervision Clear and effective communication skills with demonstrated ability to have difficult conversations Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes Comfortable using computers, credit and debit machines Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers Must be able to obtain and maintain designated security clearance Capable of lifting up to 70 pounds Why Pacific Coastal Airlines? Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture. Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days. Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network. Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year. Apply now! Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

What you’ll do

Manage passenger check-in, boarding processes, and flight reservations while ensuring a safe and friendly experience. Handle cargo shipments and resolve service disruptions such as cancelled or missed flights.

Requirements

Candidates need experience in customer-facing roles and the ability to work flexible shifts under pressure. Must be capable of lifting up to 70 pounds and be able to obtain security clearance.

Benefits

• Extended Health
• Dental
• Vision
• Travel Medical
• Life Insurance
• Accidental Death and Dismemberment
• Employee and Family Assistance Program
• Paid Sick Days
• Paid Personal Emergency Days
• Travel Perks
• Hotel and Restaurant Discounts
• Discounted Cargo Shipping
• Employee Recognition and Reward Programs
• Milestone Service Recognition Program
• Employee Appreciation Events

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cargo Processing
• Passenger Check-in
• Flight Reservations
• Conflict Resolution
• Multitasking
• Problem Solving
• Communication Skills
• Computer Literacy
• Security Clearance
• Heavy Lifting
• Time Management

Job areas

• Transportation
• Customer Service & Support
• Logistics

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