Patient Administrative Associate - Barzakay Clinic - Temporary part-time - 2026-17675 (2026-17675)

Job summary

Coordinate patient flow and administrative activities for multiple outpatient clinical teams, including referral intake, patient registration, appointment and diagnostic test scheduling, and follow-up with patients and referral sources. Respond to enquiries, maintain accurate records, process reports and data, and support the timely operation of the clinic.

Job details

The Garry Hurvitz Brain Sciences Centre (“GHBSC”) is a first of its kind in Canada, unifying the treatments for brain illness in a state of the art collaborative space. The Yuval and Lori Barzakay Brain Health Clinic, located within the GHBSC, is looking for a dynamic, self-motivated, dedicated individual to join our team as Patient Administrative Associates to support multiple clinical teams and associated activities. Summary Of Duties Provides support to multiple medical and clinical teams to ensure the smooth flow of outpatient clinics by coordination of patient flow and patient activities. Completes referral intake and follows up with referral sources and/or others to obtain missing patient information within the defined timelines. Schedules patients for a variety of medical appointments, procedures and diagnostic tests for the interdisciplinary team, notifying patient of cancelled clinics and providing alternative appointments. Receives and registers a high volume of patients in a fast paced multi-clinic area spanning two floors. Obtains primary patient demographics, OHN or third party billing information from patients as required. Responds to enquiries, telephone calls, and voicemail messages in a timely manner. Follows up to expedite request for verbal or stat result requests. Filing/sorting/faxing of reports as required. Completes data entry in relevant information systems as required. Maintains accurate patient records. Other duties as required. Qualifications/Skills Requires successful completion of a one (1) year Medical Secretarial program/diploma at the community college level and medical terminology course Minimum of two (2) years related practical experience or the equivalent combination of education and experience Prior experience as a Medical Secretary in a fast paced outpatient clinic setting with patients with a neurological disease preferred. Working knowledge of Organisational Information Systems such as Accuro, SunnyCare, QuadraMed are required Experience in booking necessary diagnostic tests/procedures Typing 40 net w.p.m. with maximum 5% error rate for data entry Demonstrated understanding of general medical and diagnostic imaging terminology an asset Demonstrated effective organizational and time management skills Demonstrated critical thinking and problem solving skills Demonstrated excellent interpersonal, verbal and written communication skills Strong organizational skills in order to meet deadlines Ability to work efficiently, independently and collaboratively in a fast paced, flexible team environment Ability to adapt to change and implement plans and processes to meet the evolving needs of the patients and clinic Demonstrated satisfactory performance and attendance required

What you’ll do

Coordinate patient flow and administrative activities for multiple outpatient clinical teams, including referral intake, patient registration, appointment and diagnostic test scheduling, and follow-up with patients and referral sources. Respond to enquiries, maintain accurate records, process reports and data, and support the timely operation of the clinic.

Requirements

Requires a one-year medical secretarial program or diploma and a medical terminology course, plus at least two years of related practical experience or an equivalent combination of education and experience. Candidates should have strong administrative, communication, organizational, and problem-solving skills; experience in a fast-paced outpatient clinic and familiarity with systems such as Accuro, SunnyCare, or QuadraMed are required or preferred as specified.

Listed skills

• Time management · Preferred
• Teamwork · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Critical Thinking · Preferred
• Data entry · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Patient Registration
• Referral Intake
• Appointment Scheduling
• Diagnostic Test Booking
• Medical Records Management
• Data Entry
• Medical Terminology
• Organizational Information Systems
• Telephone and Email Communication
• Typing
• Organization
• Time Management
• Critical Thinking
• Problem Solving
• Interpersonal Communication
• Teamwork

Job areas

• Healthcare
• Administrative
• Customer Service & Support

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