Customer Experience Agent - Casual

Job summary

The Customer Experience Agent will deliver exceptional service to members and visitors while managing recreation inquiries via phone, email, and in-person. They will also support daily operations, including membership sales and administrative tasks at recreation facilities.

Job details

The Customer Experience Agent will deliver exceptional service to members and visitors while managing recreation inquiries via phone, email, and in-person. They will also support daily operations, including membership sales and administrative tasks at recreation facilities. Candidates must have a minimum of two years of experience in recreation, sales, or customer service and a high school diploma. Current Standard First Aid, CPR/AED, and WHMIS certifications are required for this role.

What you’ll do

The Customer Experience Agent will deliver exceptional service to members and visitors while managing recreation inquiries via phone, email, and in-person. They will also support daily operations, including membership sales and administrative tasks at recreation facilities.

Requirements

Candidates must have a minimum of two years of experience in recreation, sales, or customer service and a high school diploma. Current Standard First Aid, CPR/AED, and WHMIS certifications are required for this role.

Benefits

• Personal development opportunities
• Learning opportunities
• Positive work culture
• Work-life balance

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Cash handling · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Microsoft Word · Preferred
• Relationship Building · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Membership sales
• Cash handling
• Administrative tasks
• Communication
• Relationship building
• Microsoft Office
• Outlook
• Word
• Excel
• Recreation management software
• Facility booking software
• Problem solving
• Teamwork

Job areas

• Customer Service & Support
• Sports & Recreation
• Government & Public Sector
• Administrative
• Hospitality

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