Customer Experience Agent - PT Perm

Job summary

The Customer Experience Agent provides exceptional service by managing memberships, program registrations, and facility admissions while maintaining a welcoming environment. They also support the team with administrative tasks, staff training, and cash reconciliation processes.

Job details

The Customer Experience Agent provides exceptional service by managing memberships, program registrations, and facility admissions while maintaining a welcoming environment. They also support the team with administrative tasks, staff training, and cash reconciliation processes. Candidates must have at least two years of customer service experience and proficiency with Microsoft Office applications. An Intermediate First Aid certification with CPR and AED is required, along with the ability to work a flexible schedule including weekends and holidays.

What you’ll do

The Customer Experience Agent provides exceptional service by managing memberships, program registrations, and facility admissions while maintaining a welcoming environment. They also support the team with administrative tasks, staff training, and cash reconciliation processes.

Requirements

Candidates must have at least two years of customer service experience and proficiency with Microsoft Office applications. An Intermediate First Aid certification with CPR and AED is required, along with the ability to work a flexible schedule including weekends and holidays.

Benefits

• Competitive benefits package
• Health spending account
• RRSP matching plan
• Personal development opportunities
• Learning opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• First Aid · Preferred
• Problem solving · Preferred
• CPR · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Team Collaboration · Preferred
• Data entry · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Microsoft Office
• Recreation management software
• Conflict resolution
• Communication
• First aid
• CPR
• AED
• Data entry
• Administrative support
• Team collaboration
• Problem solving
• Time management
• Interpersonal skills

Job areas

• Customer Service & Support
• Sports & Recreation
• Government & Public Sector
• Administrative

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