Customer Service Representative

Job summary

The Customer Service Representative is responsible for delivering excellent service at the front counter while maintaining a clean, safe, and welcoming facility environment. They will also actively promote memberships, handle financial transactions via POS systems, and provide accurate program information to the community.

Job details

Date Posted: July 22, 2026 Position Title: Customer Service Representative Location: Vanderhoof Aquatic Centre (390 Columbia St E, Vanderhoof, BC V0J 2N6, Canada) Term: Permanent, Casual Hours: Hours may vary Shifts: Shifts vary but include weekdays, evenings, and weekends Start Date: As soon as possible Salary: $18.30 per hour Reports To: Manager, Community Engagement and Recreation Benefits: * Free YMCA Gym Membership and/or Y@Home * Training and Professional Development Opportunities * Be part of a charitable organization that positively impacts the community *Some benefits may vary based on region and employment terms Nature & Scope The Customer Service Representative, reporting to the Centre Manager, is responsible for delivering excellent service through our YMCA Standards. The Customer Service Representative ensures that the front counter is welcoming, friendly and operated in a clean, efficient and effective manner. As a member of the Vanderhoof Aquatic Centre team, you will support ensuring the facility is operating efficiently and meeting Association standards of convenience, clean and well maintained, safe, friendly and welcoming, builds positive relationships, providing opportunities to learn and grow. Furthermore, the Customer Service Representative will ensure that the YMCA mission and core values are being delivered in our daily operations. Major Responsibilities: * Fostering a culture of continuous improvement, proactive, and outcomes focused approach to delivering a 5-star customer service experience * Promote and actively sell memberships to potential members * Using POS systems, creating booking, money handling * Provide accurate and up to date program information and registrations * Be efficient, highly organized and pay close attention to detail * Strives to stay up to date with information regarding current activities, priorities, and events occurring in the facility and community * Assists in maintaining facility cleanliness * Supports high service standards and satisfaction ratings throughout the centre. Achieves all YMCA quality management targets * Ensures compliance with all provincial, regional and national YMCA initiatives * Participates in staff meetings as required * Actively contributes to a positive and healthy team environment Qualification-you bring: * A minimum of grade 12 diploma or equivalent, additional vocational training will be considered an asset. * A combination of experience and training related to customer service * Maintain a satisfactory criminal record check and clear vulnerable sector search * Current First Aid and CPR certification or willingness to complete. * Successful candidates will be required to provide a current and satisfactory Criminal Record Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date * Successful candidate will be required to provide 3 satisfactory references About YMCA BC: By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John. As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health. We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all. YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at ymcabc.ca Application Process-ready to make a difference? We invite you to apply today and find your WHY! Internal Applicants: Please apply online to this position through the ADP Workforce Now Career Centre. (Myself/Talent/Career Centre) Application Deadline: Until Filled You will receive an automated notification to confirm receipt of your application. * If short-listed for a position: We will contact, you to move forward to the next step. * If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests. YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department. Thank you for your interest and application.

What you’ll do

The Customer Service Representative is responsible for delivering excellent service at the front counter while maintaining a clean, safe, and welcoming facility environment. They will also actively promote memberships, handle financial transactions via POS systems, and provide accurate program information to the community.

Requirements

Candidates must possess at least a high school diploma or equivalent and have relevant customer service experience. Additionally, applicants are required to maintain a satisfactory criminal record check and hold current First Aid and CPR certification.

Benefits

• Free YMCA gym membership
• Y@Home access
• Training and professional development opportunities

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Organization · Preferred
• CPR · Preferred
• Attention to detail · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• POS systems
• Money handling
• Communication
• Organization
• Attention to detail
• First aid
• CPR
• Membership sales
• Facility maintenance
• ADP Workforce Now
• Cardiopulmonary Resuscitation (CPR) Certification
• First Aid Certification
• Service Standards
• Mental Health
• Cleanliness
• Customer Service
• Community Health
• Continuous Improvement Process
• Disabilities
• Health Equity
• Operations
• Quality Management
• People Services
• Detail Oriented

Job areas

• Customer Service & Support
• Sports & Recreation
• Social Services
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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