Participant Support Worker - HOPE

Job summary

The Participant Support Worker assists individuals with life skills, daily living goals, and community socialization to foster independent living. They also manage facility operations, maintain detailed records, and coordinate with case managers to ensure participant wellness.

Job details

Life Skills Support * Assist and encourage Participants in the pursuit of leisure activities, exercise programs, and community socialization opportunities; develop activities for individual or group participation. * Support Participants in management of self, i.e. development and utilization of personal coping strategies, self-confidence & community rehabilitation. * Assist Participants in realizing personal daily living goals, both short and long term, to facilitate progression towards independent living. * Assist Participants where appropriate with family communication and mediation. * Assist Participants as needed in developing and maintaining a positive working relationship with professionals in support of ongoing physical, spiritual, emotional, and mental wellness. * Act as a positive role model for Participants; lead by example. Program Support * Encourage Participants to actively participate in service & goal planning * Perform regular participant status and wellness assessments. * Monitor Participant interactions and encourage social inclusion; coordinate conflict resolution and manage behaviors' as needed. * Maintain personal and professional boundaries with Participants. * Maintain communication with staff and provide support as required or directed by reporting manager * Build and maintain knowledge of community resources and referral pathways. * Actively participate in professional development opportunities; attend as many trainings and in-services as possible. * Attend all mandatory trainings (Conditions of Employment). * Attend meetings. * Actively work to be a positive and supportive team member. * Other duties as assigned. Administrative Support * Comply with the YWCA Lethbridge & District policies and procedures. * Review and maintain accurate records, including ensuring use of appropriate program communication tools, as required. * Maintain detailed records according to YWCA Lethbridge & District legal documentation guidelines. * Take direction from the Case manager regarding Participant care; the Case manager is not to perform the duties of a supervisor, but may provide direction with regards to Participant care, particularly in relation to the Service Plan. * Maintain regular communication with the management on matters affecting Participants’ wellbeing and in the general operations of the Hope House. * Responsible for opening and/or closing the facility, with special care to ensure the facility is secure and operational each day. * Perform daily walk through of the facility at the end of the day to ensure that all participants are engaged. * Greet participants, staff, volunteers, and the public and stakeholders professionally, guiding them and providing direction as required. * Exercise effective conflict management skills. * Operate the main phone line, computer, and photocopier as necessary * Oversee the lobby and related areas to ensure the atmosphere remains professional and kept as a place of business. * Support programs as required through effective coordination, communication and supportive efficiencies. * Other duties as assigned.

What you’ll do

The Participant Support Worker assists individuals with life skills, daily living goals, and community socialization to foster independent living. They also manage facility operations, maintain detailed records, and coordinate with case managers to ensure participant wellness.

Requirements

The role requires adherence to organizational policies, professional record-keeping, and the ability to maintain boundaries while supporting participants. Candidates must be capable of facility management, conflict resolution, and active participation in professional development and team meetings.

Listed skills

• crisis intervention · Preferred
• Administrative Support · Preferred
• record keeping · Preferred
• community resource coordination · Preferred
• Communication · Preferred
• Team Collaboration · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Life skills support
• Conflict resolution
• Case management support
• Wellness assessment
• Community resource coordination
• Record keeping
• Communication
• Crisis intervention
• Independent living support
• Professional boundaries
• Team collaboration
• Facility security
• Administrative support
• Behavior management
• Exercise Programs
• Administrative Support
• Leisure And Recreation
• Planning
• Management
• Business Support Systems
• Conflict Management
• Conflict Resolution
• Life Skills Development
• Mediation
• Rehabilitation
• Operations
• Socialization
• Coordinating

Job areas

• Social Services
• Administrative
• Customer Service & Support
• Support Worker
• Caregiver / Personal Care Aide
• Companions and Valets
• Personal Care Aides
• Home Health and Personal Care Aides

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