On Call Worker

Job summary

The On Call Worker acts as a first respondent for after-hours home care issues, managing scheduling changes and client communications. They are responsible for documenting all activities in AlayaCare and keeping supervisors informed of any occurrences.

Job details

Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area. With a staff of 500 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors, adults, youth with physical, social, emotional and health challenges. 3,000 of whom are "home-bound" and frail. We are currently seeking an On Call Worker to fill a vacant position at our Home Care Team. Terms: Part Time Permanent/Casual Pay range : $19 – $20 hourly Responsibilities: * Answering the after-hours on-call cell phone for the Home Care services at your own home * Act as a first respondent for any issues or situations that may arise outside of normal business hours * Handle client’s and/or Personal Support Worker’s scheduling issues * Notify clients of all schedule changes in a timely manner and document all on-call activities on the computer software AlayaCare * Maintain an electronic on-call log of all telephone communications * Keep the supervisor informed of any issues or occurrences * Attend unit meetings and in-service training Qualifications: * High school diploma or equivalent * Prior experience in staffing coordination or home care scheduling preferred * Available to work outside normal business hours during early mornings (7am-9am), evenings (5pm-12am), weekends (7am-12am), and statutory holidays (7am-12am) * Self-motivated with the initiative to handle situations in a professional manner * Excellent written and verbal communication skills * Able to perform duties remotely with minimal supervision * Proficient computer skills in Microsoft Office is an asset * Speak fluent English and a second language that reflects the community, eg. Cantonese, Mandarin * A valid vulnerable sector police record check completed within one year Benefits: * Comprehensive Orientation Program * Training and Education Subsidy Application Deadline: October 31, 2026 Interested applicants may apply through Carefirst’s careers page, Indeed, or by emailing hr@carefirstontario.ca [hr@carefirstontario.ca] Carefirst is an equal opportunity employer. We are also committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange a reasonable and appropriate accommodation. While we thank all candidates for their interest, only those selected for an interview will be contacted.

What you’ll do

The On Call Worker acts as a first respondent for after-hours home care issues, managing scheduling changes and client communications. They are responsible for documenting all activities in AlayaCare and keeping supervisors informed of any occurrences.

Requirements

Candidates must have a high school diploma and be available for early morning, evening, weekend, and holiday shifts. Proficiency in English and a second language, along with a valid vulnerable sector police record check, is required.

Benefits

• Comprehensive Orientation Program
• Training and Education Subsidy

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Documentation · Preferred
• Communication · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staffing coordination
• Home care scheduling
• Communication
• Computer literacy
• Microsoft Office
• Problem solving
• Time management
• Documentation
• Customer service
• Multilingual
• Support Services
• Professionalism
• Self-Motivation
• Cantonese Chinese
• Mandarin Chinese
• Computer Literacy
• English Language
• Home Health Care
• Verbal Communication Skills
• Scheduling
• Coordinating

Job areas

• Social Services
• Healthcare
• Customer Service & Support
• Administrative
• Mill Worker
• Home Health Aide
• Home-based Personal Care Workers
• Home Health Aides
• Home Health and Personal Care Aides

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