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Job summary

You will be responsible for completing daily reports, maintaining customer accounts, and responding to customer inquiries. Additionally, you will assist customers with after-sales service to ensure a high standard of customer service excellence.

Job details

Leon’s is currently looking for a Part Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business. About Us: Leon’s Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we’re proud to be expanding our sales teams in every location to meet this challenge. Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon’s can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today! Responsibilities: As a member of our team, you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after-sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon’s the envy of our competitors for over a century. Requirements: * Ability to communicate clearly, both written and orally * Fun, friendly, confident personalities * Strong problem solving and analytical skills * Exceptional organizational skills * Ability to work collaboratively with fellow colleagues * Ability to interact professionally with our customers * Some evenings and weekends shifts are required We offer: * Profit Sharing * Employee Discounts & Partner Discount Programs * The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast * Continuous, quality education and training on our products and sales techniques Compensation: The starting hourly rate for this position is $17.85. Additional Information: * Artificial Intelligence (AI) Use: Leon’s may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams. * We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process. Candidates with accommodation needs, please specify them with your application in the “Do you want to tell us anything else about yourself?” section. How to Apply: If you’re ready to bring your expertise and leadership to Leon’s, we’d love to hear from you. Please email your application, including your CV and a short statement on why you would be a great fit for LFL.

What you’ll do

You will be responsible for completing daily reports, maintaining customer accounts, and responding to customer inquiries. Additionally, you will assist customers with after-sales service to ensure a high standard of customer service excellence.

Requirements

Candidates must possess strong problem-solving, analytical, and organizational skills with the ability to communicate clearly. You should have a fun, friendly, and confident personality and be available to work some evenings and weekends.

Benefits

• Profit Sharing • Employee Discounts • Partner Discount Programs • Education and Training

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Account Management · Preferred
• Communication · Preferred
• Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Problem Solving
• Analytical Skills
• Organizational Skills
• Communication
• Interpersonal Skills
• Reporting
• Account Management
• Professionalism
• Artificial Intelligence
• Customer Support
• Sales
• Selling Techniques
• Leadership
• Resume Screening
• Scheduling
• Customer Inquiries

Job areas

• Customer Service & Support
• Retail
• Hourly Manager
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives