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Job summary

The Greeter serves as the first point of contact, welcoming guests and managing the host stand area with a focus on luxury service standards. They are responsible for assisting with reservations, providing menu information, and ensuring a personalized guest experience.

Job details

Organization- Park Hyatt Toronto Summary Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best. Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive. Why should you work at the Park Hyatt Toronto? Complimentary meal during shift Paid medical days and paid personal days Complimentary hotel nights and discounts at Hyatt properties around the world Tuition reimbursement program 2023, 2024 & 2025 Great Place to Work Certified Summary About the Role – F&B Outlets Greeter Hourly Rate: $24.40 As a Greeter , you will be the first point of contact for our guests—setting the tone for a welcoming, luxurious, and personalized experience. This role is essential in delivering Forbes 5-Star service , where attention to detail, warm and genuine interactions, and intuitive service are paramount. Key Responsibilities: Warmly welcome and acknowledge guests as they arrive, using their name whenever possible Provide information about menus, promotions, and special offerings with genuine enthusiasm Anticipate guest needs and offer thoughtful assistance with directions or seating preferences Maintain a polished and professional demeanor at all times, with attention to grooming and body language Assist with answering phones and scheduling reservations or follow-up appointments Keep the entrance and host stand area tidy, organized, and inviting Communicate any guest concerns or issues promptly to the appropriate manager or security Uphold and incorporate Forbes 5-Star standards in all interactions, including: Personalized greetings Use of the guest’s name Professional tone and language Gracious closing remarks Genuine interest in guest comfort and satisfaction Qualifications Service focused personality is essential Previous fine dining or luxury level service knowledge and training. Minimum 2 year previous work experience in a world-class luxury brand in a similar capacity. Must have a flexible schedule, be highly motivated and quality driven Excellent communication skills Constant walking & standing All Candidates must be in possession of identification proving authorization to work in Canada. This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered. Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.

What you’ll do

The Greeter serves as the first point of contact, welcoming guests and managing the host stand area with a focus on luxury service standards. They are responsible for assisting with reservations, providing menu information, and ensuring a personalized guest experience.

Requirements

Candidates must have at least 2 years of experience in a world-class luxury brand and possess a service-focused personality. Excellent communication skills and the ability to maintain a flexible schedule are required, along with legal authorization to work in Canada.

Benefits

• Complimentary meal during shift • Paid medical days • Paid personal days • Complimentary hotel nights • Discounts at Hyatt properties • Tuition reimbursement program

Listed skills

• Customer service · Preferred
• Attention to detail · Preferred
• Fine Dining Service · Preferred
• Guest Relations · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Fine dining service
• Luxury hospitality
• Communication skills
• Reservation management
• Attention to detail
• Professional demeanor
• Guest relations

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support