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Job summary

Lead opening and closing procedures, verify purchases, process promotional redemptions, and keep the event space organized and presentable. Respond professionally to customer concerns and coordinate on-site team members as needed.

Job details

Location: Toronto Eaton Centre Project Dates: November 27 to December 27 Employment Type: Temporary / Seasonal $23–$25 an hour About the Role We are hiring energetic, reliable, and customer-focused team members for a one-month holiday pop-up event at Toronto Eaton Centre. Successful candidates must be comfortable working in a fast-paced retail environment, communicating proactively with customers, and remaining on their feet for extended periods. This is a month-long project, so consistent availability and dependable attendance are essential. General Requirements Must be at least 18 years old and legally eligible to work in Canada Fluent in English with conversational Mandarin At least one year of experience in retail, customer service, or a shopping mall environment Able to work shifts between 9:00 a.m. and 9:00 p.m., including extended shifts with scheduled breaks Able to stand and remain active for extended periods Available consistently throughout the project from November 27 to December 27 Punctual, dependable, and committed to confirmed shifts Friendly, outgoing, and comfortable proactively approaching and assisting customers Able to check purchase receipts accurately, record gift redemptions, and assist with inventory control Willing to follow uniform, grooming, and on-site mobile phone policies Must attend a mandatory pre-event Zoom training session Preferred Qualifications Interest in events, retail activations, or customer engagement Experience working at a downtown beverage shop, pop-up, promotional event, or brand activation Beverage preparation, café, or food-service experience Experience handling customer complaints, line management, and redemption disputes Comfortable purchasing, restocking, and carrying event or beverage supplies Able to maintain a clean, organized, and well-stocked work area Position-Specific ResponsibilitiesEvent Operations Lead Previous retail experience is strongly preferred Independently manage opening and closing procedures Verify purchases and accurately process promotional redemptions Maintain an organized and presentable event space Respond calmly and professionally to customer concerns Support and coordinate on-site team members as required What We Are Looking For The strongest candidates will demonstrate: Full project availability and dependable attendance Relevant retail or customer-service experience Strong English communication skills The stamina to work extended shifts in a busy retail environment Accuracy, responsibility, and attention to detail A proactive, engaging, and customer-friendly personality How to Apply Please submit your résumé along with the following information: Are you available from November 27 to December 27? Are you available on Fridays, Saturdays, Sundays, and Boxing Day? Are you comfortable working extended shifts between 9:00 a.m. and 9:00 p.m.? Please briefly describe your retail, customer-service, beverage, or event experience. What languages do you speak, and at what level?

What you’ll do

Lead opening and closing procedures, verify purchases, process promotional redemptions, and keep the event space organized and presentable. Respond professionally to customer concerns and coordinate on-site team members as needed.

Requirements

Candidates must be at least 18, legally eligible to work in Canada, fluent in English with conversational Mandarin, and have at least one year of relevant retail or customer-service experience. They must be available throughout November 27 to December 27, work shifts between 9:00 a.m. and 9:00 p.m., attend mandatory Zoom training, and be able to stand and remain active for extended periods.

Listed skills

• Customer service · Preferred
• Inventory Control · Preferred
• Attention to detail · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail Operations
• Customer Service
• Event Operations
• Opening And Closing Procedures
• Promotional Redemptions
• Receipt Verification
• Inventory Control
• Team Coordination
• Customer Complaint Resolution
• Line Management
• Attention To Detail
• English Communication
• Conversational Mandarin
• Beverage Preparation
• Restocking
• Merchandising

Job areas

• Retail
• Customer Service & Support
• Management & Leadership
• Sales
• Hospitality