Shangri-La Hotel jobs
Headquarters: Hong Kong (Hong Kong)
Year of creation: 1971
Type of company: public
Sector of activity: hospitality (hotels, motels, resorts)
Shangri-La Hotels are five-star luxury hotels located across Asia, Africa, Australia, the Middle East, Europe and North America. They are part of the Hong Kong-based Shangri-La Hotels and Resorts, a multinational hospitality company. It manages more than 100 premier hotels and resorts in 76 destinations. Shangri-La Hotel, Toronto and Shangri-La Hotel, Vancouver are the sole Shangri-La Hotels in Canada. Each is a combined hotel and condominium building. The Toronto hotel occupies the first 17 floors and has 202 guest rooms and suites; the Vancouver hotel occupies the first 15 floors and has 119 rooms and suites. Both properties are centrally located between the business and entertainment districts of their respective cities and offer Asian traditions with a contemporary flair, catering to the business and leisure traveler. Shangri-La Hotel, Vancouver was the brand’s first North American property.
Shangri-La Hotels’ many employees come from varied backgrounds and occupy an assortment of roles. They are a dynamic group of people who give life to Shangri-La Hotels’ values of courtesy, helpfulness, respect, humility and sincerity. They provide attentive, discreet service, respecting the brand hallmark of “hospitality from the heart”.
Canada’s two world-class Shangri-La Hotels are mixed-used properties located in inspired settings in an urban centre. The Vancouver property is LEED Silver certified and located near Coal Harbour, English Bay and Stanley Park, offering a relaxing, pastoral setting for the various personnel working at the hotel. Toronto’s property is in a vibrant area of boutiques and cafés, encouraging stimulating lunchtime strolls. Shangri-La Hotels also provides their employees with competitive compensation and benefits including free lunches.
Shangri-La Hotel properties are committed to corporate social responsibility, encouraging, educating and engaging their various stakeholders so that they may align with local community initiatives. They believe in being good stewards of their communities and environment, as well as taking care of their people and business. Shangri-La Hotel, Vancouver supports the Ray Cam Community Co-op Centre that focuses on educational workshops and provides assistance to women, youth and children. It runs programs such as “All About You Women Fair”, “Education is our Future” and “Help a Kid to School”.
as required. Welcome guests at airport and communicate effectively with the hotel. Perform check-in and escort guests to their rooms in accordance with core practices. Perform cashier duties and check-out procedures. Take part in room [...]
Greet guests, attend to food, beverage and other service needs as appropriate and ensure accurate reporting of charges to guest folios. Remove soiled dishes, linen, silverware and restore/replenish settings. Ensure accurate and timely [...]
as required. The following is considered mandatory for this position: Customer Service Excellence - Exceptional service style, genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly[...]
as required. The following is considered mandatory for this position: Drive and passion - Passion for food, takes personal pride in culinary profession and strives to exceed expectations for culinary excellence. Technical competency - [...]
as required COMPENSATION & BENEFITS: $79.80 per 60 minute RMT Massage (hourly wage plus treatment commission) plus gratuities Full Time colleagues are eligible to participate in our extended health and dental benefits program (single o[...]