Rocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service. We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the individual and the company
As a Guest Experience Specialist (GES), you're not just part of our team; you're the architect of unforgettable journeys. Your role is pivotal in weaving the magic that turns a trip into a lifetime memory for our guests. This is an exciting part-time opportunity for you to showcase your passion for service greatness.
This position is responsible for providing excellence in guest satisfaction through direct service to guests at the assigned destination. The GES is a problem-solving champion, empowered to make decisions on behalf of the company.
This position is deemed Safety Sensitive since regular access to an active railway area is required. The GES is part of the Destinations Guest Operations (DGO) team, responsible for the health and safety of colleagues, guests, the public, property, and the environment.
Shifts on the following days:
Saturdays - from 10AM to 1:30PM
Sundays - from 6AM - 9AM
Guest Experience
Engagement
Safety and Security
Education/Certifications/Knowledge
Experience
Skills
Work Environment/Physical Requirement
• Health Care Spending Account (starts at $300)
• Two annual complimentary rail pass (beginning 2nd season)
• Seasonal wage increases
• Exclusive discount with various partners on Perkopolis
• Growth opportunities
• Fun and inclusive team environment
Please ensure to opt-in for text messages when you apply in order to receive interview updates
This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.