Aquatics Day Supervisor II (Fall 2024)

The City of Markham is proud to be recognized for the 4^th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being received for the Fall 2024 Aquatics Day Supervisor II position in the Recreation Services Department, Community Services Commission. To apply for this position, please submit your cover letter and resume on-line by August 1, 2024.

Hours of work: 24 hours per week.

Shifts are generally Monday - Friday but may include some evenings and weekends.

Job Summary

The Aquatics Supervisor Level II assists with overseeing the delivery of Aquatics programs, assists with related Aquatics administrative functions and provides leadership and direction to part-time Aquatics staff and volunteers at an assigned aquatics facility. In addition, this position is responsible for acting as a key information source to the Pool Supervisor and/or Community Program Coordinator providing customer feedback, suggesting program/service enhancements, competency requirements for new hires, training and development needs and ideas for on-going improvement.

Job Duties:

• As part of the Aquatics team, this position provides a safe and secure environment for patrons and staff and reports to the Community Program Coordinator
• Opens and closes the facility in accordance with opening and closing procedures
• Assists with the scheduling of staff in consultation with the Community Program Coordinator
• Assists with the planning and implementation of City wide and facility specific staff training and provides coaching and mentoring as required
• Monitors staff instruction and guarding to maintain program quality
• Assists with part-time Aquatics staff and volunteers with decision making, troubleshooting and problem solving
• Carries out and acts as a role model for required Aquatic Instructors and Lifeguard performance standards
• Administers and supervises specialized programs such as school rentals
• On a daily basis, provides direct feedback to part-time Lifeguards and Aquatic Instructors both verbally and in writing as required
• Provides quality customer service by answering inquiries while on duty and resolves day to day customer/patron engagement issues
• Supervises the pool/deck environment to ensure the safety of all patrons and staff
• Ensures National and Provincial standards are followed by Aquatic staff for life guarding techniques and swimming instruction
• Competently administers emergency procedures for the facility
• Administrative tasks include monitoring and keeping records

Job Qualifications:

• High School Diploma is required
• Demonstrated knowledge and expertise in the methods, standards, regulations, tools and equipment in instructing/life-guarding
• Minimum of one year experience as a Lifeguard and/or Aquatics Instructor
• Experience with cash management
• Ability and fitness level to perform life guarding and rescue skills to standard.
• Good customer service and communication (written and verbal) skills to deal courteously and effectively with the public
• Ability to lead staff and work tactfully as part of a team
• Positive attitude
• Enjoys working with people of all ages
• Current Lifesaving Society "Life Saving Instructor" and Lifesaving Society "Swim Instructor"
• Current Lifesaving Society National Lifeguard
• Current Lifesaving Society Standard First Aid (with AED)
• Current Lifesaving Society Airway Management
• Current Lifesaving Society Aquatics Supervisor Training (AST) and Lifesaving Society Examiners

Core Behaviours

• Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers.
• Change & Innovation: Effectively implements change and supports and involves staff through change transitions.
• Teamwork & Relationship Building: Leads and supports staff in working together collaboratively fosters teamwork and inclusion, and cultivates relationships.
• Communication: Models active listening and clear communication, and supports staff members in communicating effectively.
• Accountable Results Oriented: Role models ethical behavior and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
• Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

All staff qualifications must be current from the beginning to the last day of each session. Qualifications that are due to expire during a session must be re-certified prior to the start of the season and staff will be required to provide proof of registration for the re-certification.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.