Educational Program Assistant - (6 Months Contract)

The City of Markham is proud to be recognized for the 4^th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being received for the above position at the Markham Museum in the Economic Growth, Culture and Entrepreneurship Department in the Development Services Commission. To apply, please submit your cover letter and resume online by May 2, 2024.

Please note that this is a 6 month contract.

Location: Markham Museum

Job Summary

Responsible for assisting Program Instructors with all aspects of preparation, organization and delivery of Museum programs for children through to adults while contributing to a positive and safe environment for all participants and peers. As well, as assisting with the delivery of Museum programmed children's birthday parties. Be advised these hours will fluctuate depending on seasons and peak periods/events and will include evenings and weekends

Job Duties & Responsibilities:

• Under direction from a Program Instructor, assists with the preparation, organization and delivery of museum programs. According to a plan from the Program Coordinator or program instructor, will assist with specific programs while creating a fun, safe and positive learning environment. This position may assist by taking half of the class or whole group, seeking guidance from the Program Instructor or Program Coordinator on implementation of programs and activities;
• Assists Program Instructors with scheduling issues e.g. cross referencing group arrivals with master schedule and reporting participant numbers, absentees and any irregularities to the Program Coordinator;
• Under the direction of Program Instructor, advises program participants of upcoming events, program changes or cancellations;
• Helps ensures safety of program participants and raises any concerns to the program instructors
• Refers any program decisions to the Program Coordinator;
• In consultation with Program Instructors, advises Program Coordinator of any customer service issues, complaints or inquiries;
• For children's' classes, checks and ensures all participant emergency and medical information is accurate on the class list and participant forms;
• Assists Program Instructors with set-up and clean-up of all equipment and supplies need for programs and birthday parties;
• As per direction from Program Instructor, checks the site, equipment and supplies to ensure they are appropriate to the activity and environment to reduce and minimize risk to other staff and participants;
• Provide staff support for special events in a variety of roles.

Qualifications and Requirements:

• Attending or completion of high school
• Prior experience serving the public, customer service training preferred
• Current Standard First Aid and CPR C
• High Five Certification
• Good verbal/written communications skills, customers service skills and sensitivity to interact with a diversity of patrons and program participants in a courteous and efficient manner.

Core Behaviors:

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

Please respect our scent free area by not wearing scented products when visiting the office.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

We thank all applicants who have applied, however only those selected for an interview will be contacted. Candidates selected for an interview will be contacted by email.