Part Time Community & Family Services Pathway of Hope Caseworker

The Caseworker provides a high impact case management approach that focuses on identifying and addressing root causes for families living in poverty. Utilizing a strengths-based approach to interview, assess, and formulate a plan of action to assist families in moving from crisis to stability. This position provides casework services to families through the Pathway of Hope (PoH) approach.

Direct Case Management Services

• Engage and build rapport with the target population
• Provide client intake and ongoing assessments to Pathway of Hope participants
• Perform all aspects of the case management process using the Pathway of Hope framework (pre-screening, intake, assessment, goal planning, action, transition, and follow-up)
• Work with Pathway of Hope participants and ministry unit teams to coordinate ongoing goal setting and action plans; schedule regular meetings to review progress and engage in further planning
• Effectively maintain records and detailed case notes for every interaction
• Assist participants in making connections and accessing community resources; supporting participants as appropriate

Ministry Unit Coordination

• Assist with the Ministry Unit to form and maintain a local Pathway of Hope team including Officers, employees, congregation members, volunteers, and community partners, to work with participants from a holistic perspective
• Facilitate ministry unit access to the services of the THQ Pathway of Hope team including case consultation and technical assistance, training, and development, as well as evaluation and reporting
• Ensure program policies and procedures are followed to maintain integrity, accountability, and program outcome measurements

Communication and Reporting

• Attend training sessions that support the initial implementation phase and ongoing training for the sustained delivery of Pathway of Hope, as well as ongoing training and meetings as required

Community Networking and Partnerships

• Network with other service providers and maintain relationships with community agencies to provide comprehensive services for participants
• Attend community meetings as needed

Community & Family Services Responsibilities

• Assist with client food bank appointments and activities
• Assist with other Community & Family Services programs as required, i.e., Christmas food and toy hampers, budget management, food bank, etc., ensuring all clients are treated with dignity and respect

Health & Safety

• Ensure that the work area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
• Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.
• Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures

Perform other duties as required

WORKING CONDITIONS:

• This is a permanent part-time position based on 22.5 hours per week
• Some flexibility in scheduling required, some weekend and evening work may be required
• The Supervisor will set the hours of work and work schedule
• Working environment is typically in the office in generally agreeable conditions
• May deal with difficult people and verbal abuse
• Ability to lift/move up to 50 lbs.
• This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time
• Some travel locally and throughout the Grey Bruce area will be required, with possible travel to meetings outside the immediate area for meetings (i.e. DHQ, THQ)

• Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker
• A University Degree in a relevant field of study would be a definite asset, i.e., Bachelor of Social Work, or a Bachelor of Arts in Social Services)
• Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

• A minimum of two (2) years' related experience, preferably in community engagement or a similar community outreach role
• Training (or willingness to be trained) in Naloxone Overdose kit will be required
• Current certification in First Aid/CPR or ability to obtain upon hiring
• Ability and willingness to obtain a valid Safe Food Handlers Certification and Food Banks Canada Food Safety Course
• Hold a valid Ontario Class "G" drivers licence, and provide a copy of a driver's abtract for review and verification that is satisfactory to The Salvation Army, in its sole discrection. A program vehicle will be used for travel when required

SKILLS AND CAPABILITIES:

• Training in de-escalation and intervention strategies is an asset
• Demonstrated ability to connect with and establish relationship with those who are marginalized
• Display competence in developing and maintaining appropriate participant relationships and interagency relations
• Attention to detail, problem solving and analytical skills
• Proficient computer skills in all aspects of Microsoft Office
• Ability to enter data and perform statistical analysis efficiently and accurately
• A team player: ability to work in a compassionate, respectful, and non-judgmental manner
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change
• Communication - strong written, verbal, and interpersonal communications skills
• Self-motivated/disciplined; a flexible self-starter with the ability to multitask in a fast-paced environment
• Ability to work effectively with clients and staff in a culturally diverse environment
• Sensitivity, awareness and understanding of client's needs, problems, interests, skills, deficiencies, and idiosyncrasies
• Attentive listening skills
• Strong organizational and time management skills with the ability to complete assignments and meet deadlines with minimal supervision
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.